GENERALADMISSION
Last days to explore, laugh, and play together!
Choose your adventure
FAMILYPACK4x3
Applies T&C. Ticket prices may vary by date and time selected.
an immersive
and interactive
experience
where girls, boys, and families explore a themed village inspired by Hasbro's most iconic brands.
It's not a show — it's an adventure to explore, laugh, and play together as a family, sharing challenges, creativity, and moments of connection.
Enter and receive your Explorer Passport
In the Briefing Room, your mission begins: unlock the imagination, one game at a time.
Explore 7 universes at your own pace
No set path. Each family designs their own adventure across the stations.
Complete missions and earn badges
Stamp your passport at each station and unlock the title of Adventure Family.
Take the memory home
Photo Ops at every station, the official Hasbro store, and your closing medal.
HOW TO GET THERE?
METRO
The mall has direct ramp access from Mirador Station, Line 5. Nearest station: Line 5 – Mirador (direct access to the mall).
BUS
Use the Red Metropolitana network, with multiple bus lines serving La Florida.
PARKING
Parking available at the mall. Additional options nearby. Fee applies based on time.
OPENING HOURS
Tuesday to Sunday · 10:00 AM – 8:00 PM
Last entry 7:00 PM · Sat & Sun from 9:00 AM
FREQUENTLY ASKED QUESTIONS
Family Fest Powered by Hasbro is an immersive, interactive experience spanning over 2,000 m², where kids, families, and fans explore a themed village inspired by Hasbro’s most iconic brands.
It’s not a show — it’s an adventure to explore, laugh, and play together as a family, sharing challenges, creativity, and unforgettable moments.
At Cenco Florida, Santiago de Chile.
🚇 Metro: Mirador Station – Line 5 (direct access to the mall).
🚌 Bus: Several Red Metropolitana lines serve La Florida.
🚗 Car: The venue offers parking (additional fee based on time).
🚘 Rideshare: Uber, Didi, or Cabify may have routes available — check directly on their apps.
Family Fest Powered by Hasbro officially opens on June 11, 2026 at Cenco Florida, Santiago de Chile.
We recommend checking the official ticketing platform for availability by date and time.
Tuesday to Sunday: 10:00 AM – 8:30 PM
Last entry: 7:00 PM
Saturdays and Sundays: from 9:00 AM
Hours may vary by day or season.
Approximately 1 hour, depending on each family’s pace.
1. Entry & Explorer Passport: Validate your ticket and receive your Passport at the Box Office.
2. Explore 7 Hasbro universes: Each family designs their own adventure — no set path required.
3. Complete missions and earn badges: Stamp your passport at each station and unlock the title of Adventure Family.
4. Mission complete: Celebrate your journey, collect your medal, and visit the official store.
Peppa Pig · My Little Pony · NERF · Transformers · Play-Doh · Furby · Monopoly
Yes, it’s a family experience. Children under 2 years old do not need a ticket.
All adults must enter accompanied by a minor.
Your ticket (printed or digital).
Comfortable shoes and clothes.
Loads of energy to explore, laugh, and play as a family.
Yes, but we suggest bringing only the essentials. Staff may inspect bags for security purposes.
Yes. Strollers are welcome inside the venue. We’ll also have a designated area where you can park them if you prefer.
Yes, there will be a space available to store your belongings. We recommend bringing only what you need.
Yes. Restrooms are available inside the Cenco Florida shopping center and at the Services Tent.
Absolutely! Each station features Photo Ops designed to capture your experience.
We don’t offer public WiFi inside the experience. We recommend using your mobile data.
No. Smoking cigarettes, vaporizers, or electronic devices is strictly prohibited inside the venue.
Yes. Found items are kept for a limited time. For inquiries, please reach out via our official email.
Online at www.ticketmaster.com
On-site ticket sales may also be available at the venue box office, subject to availability.
No. You can show your ticket directly from your phone.
Subject to availability, date and/or time changes are permitted up to 48 hours before your scheduled visit.
Refunds are not available. For more information, please review the Terms and Conditions on the official ticketing platform.
There may be partnerships with banks or other brands. We recommend following our social media and official website for current promotions.
Available categories are listed at the time of purchase on the official ticketing platform.
Yes. The venue features wide access points and adapted circulation throughout.
Yes, with the corresponding documentation.
Some stations may include sound effects and special lighting. If you have sensory sensitivities, please let our team know at the entrance.
Yes. The Central Plaza serves as a meeting and rest point between stations.
Yes. We have an official store featuring products from all participating brands.
Credit and debit cards.
No. Card payments only.
No refunds are offered. Exchanges are subject to review and approval by the store manager.
Yes. Staff may inspect bags for security purposes.
We reserve the right of admission in cases of inappropriate behavior or situations that may compromise the safety and experience of other attendees.
