Birthday Policies

What's included

Final price per pack

Adults always free

Entry and mandatory conditions

1. The birthday must be paid in full before the celebration. Otherwise, entry to the event will not be allowed.
2. All adults must register at the entrance. Adult entry is free, according to the package purchased.
3. Outside food or drinks are not allowed.

Event entry

4. Entry is through the event entrance, located at Cenco Florida, 3rd floor parking lot G, outdoor tent. All details are registered in the system; just give the group name and the birthday kid’s name on arrival.
5. No Monitor will be assigned exclusively to the group.
6. To avoid delays at entry, the whole group must enter together.

Access and activities

7. Kids have access to all Family Fest activities included in the package purchased.
8. There is no priority access to activities for birthday groups.
9. The visit is not guided. Staff will only be available:
– At entry, to explain how the event works.
– During the celebration, for logistics support and gift delivery.

Food and redemption

10. Food tickets included in the package are redeemed at the Food & Beverage point in the central plaza.
11. Event monitors can guide guests to the redemption point if needed.

Changes and additions

12. If additional guests attend who were not included in the quote, each additional child must buy a ticket, subject to availability. Additional adults are free.
13. On the birthday day, additional products can be purchased at the regular prices posted at each point of sale.
14. No refunds are given for guests who do not attend the event.
15. No refunds are given at the event or through the operations area.